Superior customer value in the new economy
Johnson William C ;Weinstein Art
Superior customer value in the new economy : concepts and cases /William C Johnson - Boca Raton, FL : CRC Press, 2004. - xix, 434 p. : ill. ; 25 cm.
9781574443561
HCL
Customer services -- Management.
Consumer satisfaction.
Superior customer value in the new economy : concepts and cases /William C Johnson - Boca Raton, FL : CRC Press, 2004. - xix, 434 p. : ill. ; 25 cm.
9781574443561
HCL
Customer services -- Management.
Consumer satisfaction.
