Normal view MARC view ISBD view

Superior customer value in the new economy (Record no. 15608)

MARC details
000 -LEADER
fixed length control field	00573nam a22001817a 4500
003 - CONTROL NUMBER IDENTIFIER
control field	SNU
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20140717214953.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	140717b xxu\|\|\|\|\| \|\|\|\| 00\| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781574443561
028 ## - DISTRIBUTOR NAME
Distributor Name	HCL
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Johnson William C
--	;Weinstein Art
245 ## - TITLE STATEMENT
Title	Superior customer value in the new economy
Remainder of title	: concepts and cases
Statement of responsibility, etc	/William C Johnson
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	Boca Raton, FL
Name of publisher, distributor, etc	: CRC Press,
Date of publication, distribution, etc	2004.
300 ## - PHYSICAL DESCRIPTION
Extent	xix, 434 p.
Other physical details	: ill. ;
Dimensions	25 cm.
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term	Customer services -- Management.
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term	Consumer satisfaction.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	HCL Collection

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
Withdrawn		Dewey Decimal Classification			SNU LIBRARY	SNU LIBRARY	17/07/2014		658.812 JOH	H7428	17/07/2014	17/07/2014	HCL Collection