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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

Sherman , H. David and Zhu, Joe

Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) /H. David Sherman and Joe Zhu - illustrated - USA :Springer US ,2006 - xxii,328 p. 24cm.

ISBN: 9780387332116

Publisher. No.: Brijwasi Book Distributors :H-87, Lalita Park, Laxmi Nagar, Delhi-110092, email: [email protected]

Index Terms--Genre/Form:
Service industries--Labor productivity
Data envelopment analysis
Service industries--Management
Industrial productivity
Operations research
Econometrics
Economics
Engineering economy

Dewey Class. No.: 658.314 SHE

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