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Process Excellence For IT Operations

Verma,Prafull : Kumar,Kalyan.

Process Excellence For IT Operations : A Practical Guide for IT Service Management. / Prafull Verma. - New Delhi. : Himanshu Publications. - xiii,317p. : 22cm.

Understanding Service Aspects--
Signification of Processes--
Process Fundamentals--
Designing a Process--
Quick Illustration of Design Approach--
Process Implementation--
Process Maintenance--
Process Integration--
Process Management and IT Governance--
Cloud Service Management--

ISBN: 9788179068700

Publisher. No.: Donated by Satya Mishra, HCL Technology HCL Technology, Sector-2

Subjects--Topical Terms:
IT Service

Index Terms--Genre/Form:
Process Excellence
IT Operations
IT Service Management

Dewey Class. No.: 004 VER

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