At America's service (Record no. 24085)

MARC details
000 -LEADER
fixed length control field 00764nam a22002177a 4500
003 - CONTROL NUMBER IDENTIFIER
control field SNU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140814232953.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140814b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780446393164
028 ## - DISTRIBUTOR NAME
Distributor Name HCL
082 ## - DEWEY DECIMAL CLASSIFICATION
Classification number 658.812 ALB
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Albrecht, Karl, 1941-
245 ## - TITLE STATEMENT
Title At America's service
Remainder of title : how your company can join the customer service revolution
Statement of responsibility, etc / Karl Albrecht
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York, NY
Name of publisher, distributor, etc Warner Books
Date of publication, distribution, etc 1992
300 ## - PHYSICAL DESCRIPTION
Extent ix, 241 p.
Other physical details : ill.
Dimensions 21 cm.
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Karl Albrecht
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term At America's service : how your company can join the customer service revolution
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Service industries -- United States -- Management.
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Customer services -- United States -- Management.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type HCL Collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
Withdrawn   Dewey Decimal Classification     SNU LIBRARY SNU LIBRARY 14/08/2014   658.812 ALB H10784 14/08/2014 14/08/2014 HCL Collection
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