The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability John G Freeland
Material type:
TextPublisher number: HCLPublication details: New York, N.Y. : McGraw-Hill , ©2003Description: viii, 353 p. : ill. ; 24 cmISBN: 9780071409353Genre/Form: The ultimate CRM handbook | strategies and concepts for building enduring customer loyalty and profitability | Customer relations -- Management. | John G Freeland | ManagementDDC classification: 658.812 FRE
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
HCL Collection
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SNU LIBRARY | 658.812 FRE (Browse shelf(Opens below)) | Withdrawn | H10573 | ||
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HCL Collection
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SNU LIBRARY | 658.812 FRE (Browse shelf(Opens below)) | Available | H10567 |
Total holds: 0
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