The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Frederick F Reichheld & Rob Markey
Material type:
TextPublisher number: :Received form HCL (Chairman office ) Publication details: Boston : Harvard Business Press, ©2011Description: xi, 290p. 24cmISBN: 9781422173350Genre/Form: Management | Consumer satisfaction. | Consumer services. | Employee motivation. | Employee morale. | Frederick F Reichheld; Rob Markey | and The ultimate question 2.0 : how net promoter companies thrive in a customer-driven worldDDC classification: 658.872 REI
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Books
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SNU LIBRARY | 658.872 REI (Browse shelf(Opens below)) | Not For Loan | 15463 |
Total holds: 0
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