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21.
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CRM in a week /Naomi Langford-Wood by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London : Hodder & Stoughton, 2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).

22.
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Successful customer retention : in a week / Jane Smith by Series: Successful business in a week
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London Hodder & Stoughton 2000
Availability: Not available: SNU LIBRARY: Withdrawn (1).

23.
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The CRM handbook : a business guide to customer relationship management / Jill Dyché by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boston : Addison Wesley , ©2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).

24.
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The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability John G Freeland by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York, N.Y. : McGraw-Hill , ©2003
Availability: Not available: SNU LIBRARY: Withdrawn (2).

25.
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Employees first, customers second : turning conventional management upside down Vineet Nayar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. Harvard Business Press ©2010
Availability: Not available: SNU LIBRARY: Withdrawn (2).

26.
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CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Berkeley, CA Osborne 2001
Availability: Not available: SNU LIBRARY: Withdrawn (1).

27.
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X : the experience when business meets design /Brian Solis by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • :Brijwasi Book Distributors :H-87, Lalita park Laxmi Nagar Delhi 110092
Publication details: New Jersey : John Wiley & Sons, 2015
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.827 SOL.

28.
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Service design for business : a practical guide to optimizing the customer experience / Ben Reason [ at al ] ; by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • ;International Book Distributors ;Flat No 17, Prakash Apartment , 5 Ansari Road Darya Ganj New Delhi
Publication details: New Jersey : John Wiley & Sons, Inc. 2016
Availability: Not available: SNU LIBRARY: Checked out (1).

29.
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Design for how people think : using brain science to build better products. / John.Whalen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • : Amazon.in : Shroff Publishers, B-102, Railway Commercial Complex, Sector3, Mumbai, 400705
Publication details: , Sebastopol, CA : O'Reilly Media, Inc. , 2019
Availability: Items available for loan: SNU LIBRARY (1)Call number: 745.4 WHA.


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