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21.
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The future of competition : co-creating unique value with customers / C K Prahalad by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boston, Mass. : Harvard Business School Pub. , ©2004
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.4 PRA. Not available: SNU LIBRARY: Withdrawn (2).

22.
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TCP/IP protocol suite / Behrouz A Forouzan; Sophia Chung Fegan by
Edition: 3rd ed, 4th ed .
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
  • :Global Alliance Book Distributors :A-312 Nanad Nikunj Meerut Road Ghaziabad
Publication details: Boston New Delhi : McGraw-Hill , ©2006. :2014
Availability: Items available for loan: SNU LIBRARY (4)Call number: 004.62 FOR, ... Items available for reference: SNU LIBRARY: Not For Loan (1)Call number: 004.62 FOR. Not available: SNU LIBRARY: Withdrawn (2).

23.
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Customers.com : how to create a profitable business strategy for the Internet and beyond / Seybold, Patricia B. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : Times Business, ©1998
Availability: Not available: SNU LIBRARY: Withdrawn (2).

24.
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The integrated services digital network : from concept to application / John Ronayne by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London : Pitman ; New York : Wiley, ©1988
Availability: Not available: SNU LIBRARY: Withdrawn (1).

25.
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Total customer service : the ultimate weapon / William H Davidow; Bro Uttal by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : Harper & Row , ©1989
Availability: Not available: SNU LIBRARY: Withdrawn (1).

26.
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When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market / Yokoyama, John by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : Hyperion, ©2004
Availability: Not available: SNU LIBRARY: Withdrawn (1).

27.
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How to be better at- customer care / Timothy R V Foster by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London : Kogan Page , 1999
Availability: Not available: SNU LIBRARY: Withdrawn (1).

28.
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COM and .NET Component services / Juval Löwy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Beijing ; Sebastopol, CA : O'Reilly, ©2001
Availability: Not available: SNU LIBRARY: Withdrawn (5).

29.
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The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Treacy, Michael by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Reading, Mass. : Addison-Wesley Pub. Co., ©1997
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.8 TRE.

30.
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Professional SQL Server reporting services / Paul Turley...[et al] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Indianapolis, Ind. : Wiley, ©2004
Availability: Not available: SNU LIBRARY: Withdrawn (2).

31.
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Java Web services in a nutshell / Kim Topley by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Sebastopol, CA : O'Reilly, ©2003
Availability: Not available: SNU LIBRARY: Withdrawn (1).

32.
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ATM networks : concepts, protocols, applications / Rainer Händel; Manfred N Huber; Stefan Schröder by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Delhi : Pearson Education (Singapore) Pte.. Ltd., ©2001
Availability: Items available for loan: SNU LIBRARY (1)Call number: 621.382 HAN.

33.
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Best practices : building your business with customer-focused solutions / Robert Hiebeler; Thomas B Kelly; Charles Ketteman; by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York, NY : Simon & Schuster, ©1998
Availability: Not available: SNU LIBRARY: Withdrawn (1).

34.
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Web services essentials / Ethan Cerami by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Beijing ; Sebastopol, CA : O'Reilly, ©2002
Availability: Items available for loan: SNU LIBRARY (1)Call number: 005.72 CER. Not available: SNU LIBRARY: Withdrawn (2).

35.
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Developing XML web services and server components with Microsoft Visual Basic.NET and Microsoft Visual C[sharp].NET /Microsoft Corporation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi prentice -hall of publications
Availability: Items available for loan: SNU LIBRARY (1)Call number: 005.2768 MIC. Not available: SNU LIBRARY: Withdrawn (7).

36.
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Measuring and managing operational risks in financial institutions : tools, techniques, and other resources / Christopher Lee Marshall by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Singapore ; New York : John Wiley , ©2001
Availability: Not available: SNU LIBRARY: Withdrawn (1).

37.
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ISDN and its application to LAN interconnection / Dervish Z Deniz by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London ; New York : McGraw-Hill , ©1994
Availability: Not available: SNU LIBRARY: Withdrawn (1).

38.
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Beginning Java Web services / Henri Bequet...[et al] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Birmingham, UK : Wrox, ©2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).

39.
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Delivering quality service : balancing customer perceptions and expectations / Valarie A Zeithaml; A Parasuraman; Leonard L Berry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : Free Press ; London : Collier Macmillan , ©1990
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.812 ZEI. Not available: SNU LIBRARY: Withdrawn (1).

40.
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J2EE security for servlets, EJBs and Web services : applying theory and standards to practice / Pankaj Kumar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Upper Saddle River, N.J. : Prentice Hall PTR , ©2004
Availability: Not available: SNU LIBRARY: Withdrawn (1).


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