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Why CRM doesn't work : How to win by letting customers manage the relationship / Frederick Newell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Princeton : Cogan Page, ©2004
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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2.
Amazon cover image
Image from Amazon.com
Image from Google Jackets
Why CRM doesn't work : How to win by letting customers manage the relationship / Frederick Newell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi Kogan Page India 2004
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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