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	1.	Image from Amazon.com Image from Google Jackets	Retail selling : how to achieve maximum retail sales / Peter Fleming. by Fleming, Peter Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Mumbai Management Books 2000, ©1995 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	2.	Image from Amazon.com Image from Google Jackets	Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan. by Whiteley, Richard C Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Reading, Mass. : Addison-Wesley Pub., ©1996 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	3.	Image from Amazon.com Image from Google Jackets	According to Kotler : the world's foremost authority on marketing answers your questions / Kotler, Philip by Kotler, Philip Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York : AMACOM, ©2005 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.8 KOT. Not available: SNU LIBRARY: Withdrawn (1). Place hold Save to lists Add to cart (remove)
	4.	Image from Amazon.com Image from Google Jackets	How to be better at- customer care / Timothy R V Foster by Foster, Timothy R. V Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: London : Kogan Page , 1999 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	5.	Image from Amazon.com Image from Google Jackets	The 6 imperatives of marketing : lessons from the world's best companies / Allan J Magrath by Allan J Magrath Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York, NY : American Management Association , ©1992 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	6.	Image from Amazon.com Image from Google Jackets	Superior customer value in the new economy : concepts and cases /William C Johnson by Johnson William C ;Weinstein Art Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Boca Raton, FL : CRC Press, 2004 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	7.	Image from Amazon.com Image from Google Jackets	The 8th habit : from effectiveness to greatness / Stephen R. Covey. by Stephen R. Covey Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York : Free Press, 2005 Availability: Not available: SNU LIBRARY: Withdrawn (2). Save to lists Add to cart (remove)
	8.	Image from Amazon.com Image from Google Jackets	The Dollarization Discipline : How Smart Companies Create Customer Value / Jeffrey J. Fox by Fox, Jeffrey J. Gregory, Richard C Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Hoboken, New Jersey J Wiley 2004 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.8 FOX. Place hold Save to lists Add to cart (remove)
	9.	Image from Amazon.com Image from Google Jackets	Retail selling : how to achieve maximum retail sales / Peter Fleming by Fleming, Peter Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New Delhi Jaico Books 2004 Availability: Not available: SNU LIBRARY: Withdrawn (2). Save to lists Add to cart (remove)
	10.	Image from Amazon.com Image from Google Jackets	The art of pricing : how to find the hidden profits to grow your business / Rafi Mohammed by Mohammed, Rafi Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York Crown Business 2005 Availability: Items available for loan: SNU LIBRARY (2)Call number: 338.52 MOH, ... Place hold Save to lists Add to cart (remove)
	11.	Image from Amazon.com Image from Google Jackets	Work like your dog : fifty ways to work less, play more, and earn more /Matt Weinstein; Luke Barber by Weinstein, Matt ; Barber, Luke Edition: : 1st ed Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York : Villard , 1999 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	12.	Image from Amazon.com Image from Google Jackets	Managing customer value : creating quality and service that customers can see / Bradley T Gale; Robert Chapman Wood by Gale, Bradley T. ; Wood, Robert Chapman Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International , ©1994 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	13.	Image from Amazon.com Image from Google Jackets	Knock your socks off selling / Jeffrey Gitomer by Gitomer, Jeffrey Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York AMACOM 1999 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.85 GIT. Place hold Save to lists Add to cart (remove)
	14.	Image from Amazon.com Image from Google Jackets	The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Frederick F Reichheld & Rob Markey by Reichheld, Frederick F Markey, Rob Material type: Text; Format: print ; Literary form: Not fiction Publisher number: :Received form HCL (Chairman office ) Publication details: Boston : Harvard Business Press, ©2011 Availability: Items available for reference: SNU LIBRARY: Not For Loan (1)Call number: 658.872 REI. Save to lists Add to cart (remove)
	15.	Image from Google Jackets	Evaluation of Customer Satisfaction to Improve Urban Transit Performance in Tier-II Cities in India. \Mounica Vinayakamurthy by Vinayakamurthy, Mounica Series: .-(B.Tech Civil Engineering). ,Under Supervision of Dr. Rahul Deshpande and Prof. Girish Agarwal Material type: Text; Format: print ; Literary form: Not fiction Publication details: .-Shiv Nadar University,Dadri :Department of Civil Engineering ,May 2015 Availability: Items available for loan: SNU LIBRARY (1). Place hold Save to lists Add to cart (remove)
	16.	Image from Amazon.com Image from Google Jackets	The psychology of price : how to use price to increase demand, profit and customer satisfaction / Leigh Caldwell by Caldwell, Leigh Material type: Text; Format: print ; Literary form: Not fiction Publisher number: :Variety Books Publishers Distributors :B-10, Street No 2 West Vinod Nagar Delhi -92 Publication details: New Delhi Jaico Publishing House 2015 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.815 CAL. Place hold Save to lists Add to cart (remove)
	17.	Image from Amazon.com Image from Google Jackets	Moral Tradition and individuality / John Kekes by Kekes, John Material type: Text; Format: print ; Literary form: Not fiction Publisher number: :Brijwasi Book Distributors :H-87, Lalita park Laxmi Nagar Delhi 110092 Publication details: New.Jesey. : Princeton University Press, ©1989 Availability: Items available for loan: SNU LIBRARY (1)Call number: 171.3 KEK. Place hold Save to lists Add to cart (remove)
	18.	Image from Amazon.com Image from Google Jackets	The lean product playbook : how to innovate with minimum viable products and rapid customer feedback. / Dan Olsen. by Olsen, Dan Material type: Text; Format: print ; Literary form: Not fiction Publisher number: International Book Distributors 5 Ansari Road, Daryaganj, New Delhi Publication details: Hoboken : Wiley , 2015 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.4013 OLS. Place hold Save to lists Add to cart (remove)

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