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		Customer relationship management : emerging concepts, tools, and applications / Jagdish N Sheth by Jagdish N Sheth / Atul Parvatiyar / G Shainesh. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New Delhi : Tata McGraw-Hill Pub. Co. , ©2001Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 SHE. Place hold Add to cart (remove)
		CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg by Greenberg, Paul. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York : McGraw-Hill/Osborne , ©2002Availability: Items available for loan: SNU LIBRARY (2) Call number: 658.8120 GRE, ... Place hold Add to cart (remove)
		The CRM handbook : a business guide to customer relationship management / Jill Dyché by Jill Dyché. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boston : Addison Wesley , ©2002Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 DYC. Place hold Add to cart (remove)
		Successful large account management / Robert B.Miller by Miller, Robert B. Heiman, Stephen E. Tuleja, Tad. Edition: 2nd ed. First south asian editionMaterial type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New Delhi Kogan Page India 2004Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.81 MIL. Place hold Add to cart (remove)
		A practical guide to CRM : building more profitable customer relationships / Janice Reynolds by Reynolds, Janice. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York CMP Books 2002Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 REY. Place hold Add to cart (remove)
		The CRM handbook : a business guide to customer relationship management / Jill Dyché by Jill Dyché. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boston : Addison Wesley , ©2002Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 DYC. Place hold Add to cart (remove)
		The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability John G Freeland by Freeland, John G. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York, N.Y. : McGraw-Hill , ©2003Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 FRE. Not available: Withdrawn (1). Place hold Add to cart (remove)
		CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg by Greenberg, Paul. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Berkeley, CA Osborne 2001Availability: Not available: Withdrawn (1). Add to cart (remove)

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