Best practices : building your business with customer-focused solutions / Robert Hiebeler; Thomas B Kelly; Charles Ketteman;
Material type: TextPublisher number: HCLPublication details: New York, NY : Simon & Schuster, ©1998Description: 240 p. : ill ; 25 cmISBN: 9780684834535Genre/Form: Customer services -- Management. | Customer services -- Quality control. | Industrial management. | Hiebeler, Robert | ManagmentDDC classification: 658.812 HIEItem type | Current library | Call number | Status | Date due | Barcode | Item holds |
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HCL Collection | SNU LIBRARY | 658.812 HIE (Browse shelf(Opens below)) | Available | H641 |
Total holds: 0
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