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1.
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Inroads to software quality : "how to" guide and toolkit / Alka Jarvis; Vern Crandall by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Upper Saddle River, N.J. : Prentice Hall PTR, ©1997
Availability: Not available: SNU LIBRARY: Withdrawn (2).

2.
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Financially focused quality / Thomas M. Cappels by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boca Raton, FL : St. Lucie Press, ©2000
Availability: Not available: SNU LIBRARY: Withdrawn (1).

3.
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Software inspection / Tom Gilb by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Wokingham, England ; Reading, Mass. : Addison-Wesley , ©1993
Availability: Not available: SNU LIBRARY: Withdrawn (5).

4.
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Quality is free : the art of making quality certain / Philip B Crosby by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : New American Library , ©1980
Availability: Not available: SNU LIBRARY: Withdrawn (2).

5.
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Statistical methods for software quality : using metrics to control process and product quality / Adrian Burr; Mal Owen by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London ; New York . : International Thomson Computer Press , ©1996
Availability: Not available: SNU LIBRARY: Withdrawn (1).

6.
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Six Sigma Business Scorecard : [creating a comprehensive corporate performance measurement system] / Praveen Gupta. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi, : McGraw-Hill, ©2007
Availability: Not available: SNU LIBRARY: Withdrawn (1).

7.
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ISO 9001:2000 for software organizations / Swapna Kishore, Rajesh Naik. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi : Tata McGraw-Hill, ©2003
Availability: Items available for loan: SNU LIBRARY (1)Call number: 681.3061 KIS. Not available: SNU LIBRARY: Withdrawn (2).

8.
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Secrets of software quality : 40 innovations from IBM / Craig Kaplan, Ralph Clark, Victor Tang. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : McGraw-Hill, ©1995
Availability: Items available for loan: SNU LIBRARY (1)Call number: 005.10685 KAP. Not available: SNU LIBRARY: Withdrawn (1).

9.
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Implementing Six Sigma : smarter solutions using statistical methods / Forrest W Breyfogle by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : John Wiley, ©1999
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.562 BRE.

10.
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Handbook of software quality assurance / G. Gordon Schulmeyer; James I. McManus by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Upper Saddle River : Prentice Hall, ©1999
Availability: Items available for loan: SNU LIBRARY (1)Call number: 005.10685 SCH. Not available: SNU LIBRARY: Withdrawn (1).

11.
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Taguchi techniques for quality engineering : loss function, orthogonal experiments, parameter and tolerance design / Phillip J Ross by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : McGraw-Hill , ©1996
Availability: Not available: SNU LIBRARY: Withdrawn (1).

12.
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Foundations of IT service management based on ITIL / Jan van Bon ... [et.al.] by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: ; Van Haren, © 2005
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.05 BON.

13.
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Implementing the ISO 9000 series / James L Lamprecht by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : M. Dekker , ©1993
Availability: Not available: SNU LIBRARY: Withdrawn (1).

14.
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All about six sigma : the easy way to get started / Warren Brussee. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi : McGraw-Hill, ©2006
Availability: Not available: SNU LIBRARY: Withdrawn (1).

15.
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The power of ultimate Six Sigma : Keki Bhote's proven system for moving beyond quality excellence to total business excellence / Bhote, Keki R by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : AMACOM, 2003
Availability: Not available: SNU LIBRARY: Withdrawn (2).

16.
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Testing computer software / Cem Kaner; Jack L Falk; Hung Quoc Nguyen by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : Wiley , ©1999
Availability: Not available: SNU LIBRARY: Withdrawn (4).

17.
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Writing solid code : Microsoft's techniques for developing bug-free C programs / Steve Maguire by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Redmond, Wash. : Microsoft Press , ©1993
Availability: Not available: SNU LIBRARY: Withdrawn (5).

18.
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Best practices : building your business with customer-focused solutions / Robert Hiebeler; Thomas B Kelly; Charles Ketteman; by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York, NY : Simon & Schuster, ©1998
Availability: Not available: SNU LIBRARY: Withdrawn (1).

19.
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Delivering quality service : balancing customer perceptions and expectations / Valarie A Zeithaml; A Parasuraman; Leonard L Berry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : Free Press ; London : Collier Macmillan , ©1990
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.812 ZEI. Not available: SNU LIBRARY: Withdrawn (1).

20.
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ISO 9001 and software quality assurance / D Ince by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London ; New York : McGraw-Hill , ©1994
Availability: Not available: SNU LIBRARY: Withdrawn (1).


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