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	1.	Image from Amazon.com Image from Google Jackets	Think like your customer. / Stinnett, Bill by Stinnett, Bill Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York : McGraw Hill, 2005 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.8342 STI. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com Image from Google Jackets	Strategy maps : converting intangible assets into tangible outcomes / Kaplan, Robert S. by Kaplan, Robert S Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Boston : Harvard Business School Press, ©2004 Availability: Not available: SNU LIBRARY: Withdrawn (2). Save to lists Add to cart (remove)
	3.	Image from Amazon.com Image from Google Jackets	Why CRM doesn't work : How to win by letting customers manage the relationship / Frederick Newell by Newell, Frederick Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Princeton : Cogan Page, ©2004 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	4.	Image from Amazon.com Image from Google Jackets	Profitable Customer Engagement : Concept metrics and strategies. / V. Kumar. by Kumar, V V. Kumar Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Sage Publication , 2013 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.812 KUM. Place hold Save to lists Add to cart (remove)

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