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1.
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Employees first, customers second : turning conventional management upside down Vineet Nayar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. Harvard Business Press ©2010
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.3152 NAY.

2.
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Customer relationship management : emerging concepts, tools, and applications / Jagdish N Sheth by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi : Tata McGraw-Hill Pub. Co. , ©2001
Availability: Not available: SNU LIBRARY: Withdrawn (1).

3.
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Employees first, customers second : turning conventional management upside down / Vineet Nayar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boston, Mass. : Harvard Business Press, ©2010
Availability: Not available: SNU LIBRARY: Withdrawn (4).

4.
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Customer intimacy : pick your partners, shape your culture, win together / Frederik D Wiersema by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London : HarperCollinsBusiness , 1997
Availability: Items available for loan: SNU LIBRARY (1)Call number: 685.812 WIE. Not available: SNU LIBRARY: Withdrawn (3).

5.
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The future of competition : co-creating unique value with customers / C K Prahalad by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boston, Mass. : Harvard Business School Pub. , ©2004
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.4 PRA. Not available: SNU LIBRARY: Withdrawn (2).

6.
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The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Upper Saddle River, NJ : Prentice Hall PTR , ©2001
Availability: Not available: SNU LIBRARY: Withdrawn (2).

7.
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CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : McGraw-Hill/Osborne , ©2002
Availability: Not available: SNU LIBRARY: Withdrawn (2).

8.
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The future of competition :co-creating unique value with customers /C K Prahalad by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • :Global Alliance Book Distributors :A-312, Nanad Nikunj Meerut Road Ghaziabad
Publication details: New Delhi :Pearson Education 2004
Availability: Items available for reference: SNU LIBRARY: Not For Loan (1)Call number: 658.4 PRA.

9.
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The CRM handbook : a business guide to customer relationship management / Jill Dyché by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boston : Addison Wesley , ©2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).

10.
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Accelerating customer relationships : using CRM and relationship technologies / Ronald S Swift by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Upper Saddle River, NJ : Prentice Hall PTR , ©2000
Availability: Not available: SNU LIBRARY: Withdrawn (1).

11.
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Lean solutions / James Womack; Daniel Jones by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London : Simon & Schuster , 2007
Availability: Not available: SNU LIBRARY: Withdrawn (1).

12.
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Six sigma for financial professionals / D.H. Stamatis by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Hoboken, N.J. : John Wiley & Sons, ©2003
Availability: Not available: SNU LIBRARY: Withdrawn (1).

13.
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Strategic Six Sigma : best practices from the executive suite / Dick Smith by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Hoboken : John Wiley and Sons Ltd, 2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).

14.
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Customer relationship management : a strategic imperative in the world of e-business /Stanley A Brown by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Toronto ; New York : John Wiley & Sons Canada , ©2000
Availability: Not available: SNU LIBRARY: Withdrawn (1).

15.
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How to become a Rainmaker : The Rules for Getting and Keeping Customers and Clients / Jeffrey J. Fox by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York Hyperion 2000
Availability: Not available: SNU LIBRARY: Withdrawn (2).

16.
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Net Worth : the coming battle for customer information / John Hagel by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boston, Mass. Harvard Business School Press 1999
Availability: Not available: SNU LIBRARY: Withdrawn (1).

17.
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Successful large account management / Robert B.Miller by
Edition: 2nd ed. First south asian edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi Kogan Page India 2004
Availability: Not available: SNU LIBRARY: Withdrawn (1).

18.
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18 brand astras : using brand abilities as weapons for CRISP brand building / Jagdeep Kapoor by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi Response Books 2003
Availability: Not available: SNU LIBRARY: Withdrawn (1).

19.
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The future of competition : co-creating unique value with customers / C. K. Prahalad by
Edition: Indian editon
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Boston Harvard Business School Press 2004
Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.4 PRA. Not available: SNU LIBRARY: Withdrawn (3).

20.
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A practical guide to CRM : building more profitable customer relationships / Janice Reynolds by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York CMP Books 2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).


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