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Process Excellence For IT Operations : A Practical Guide for IT Service Management. / Prafull Verma.
Material type:
TextPublisher number: Donated by Satya Mishra, HCL Technology | HCL Technology, Sector-2Publication details: New Delhi. : Himanshu Publications.Description: xiii,317p. : 22cmISBN: - 9788179068700
- 004 VER
Contents:
Understanding Service Aspects--
Signification of Processes--
Process Fundamentals--
Designing a Process--
Quick Illustration of Design Approach--
Process Implementation--
Process Maintenance--
Process Integration--
Process Management and IT Governance--
Cloud Service Management--
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Books
|
SNU LIBRARY | 004 VER (Browse shelf(Opens below)) | Not For Loan | G1803 |
Total holds: 0
Understanding Service Aspects--
Signification of Processes--
Process Fundamentals--
Designing a Process--
Quick Illustration of Design Approach--
Process Implementation--
Process Maintenance--
Process Integration--
Process Management and IT Governance--
Cloud Service Management--
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