Raving fans (Record no. 15374)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00622nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SNU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140716155811.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140716b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780006530695 |
| 028 ## - DISTRIBUTOR NAME | |
| Distributor Name | HCL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kenneth H Blanchard, |
| -- | ; Sheldon Bowles |
| 245 ## - TITLE STATEMENT | |
| Title | Raving fans |
| Remainder of title | : a revolutionary approach to customer service |
| Statement of responsibility, etc | / Kenneth H Blanchard; Sheldon Bowles |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | London |
| Name of publisher, distributor, etc | : HarperCollinsBusiness |
| Date of publication, distribution, etc | , 1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 137 p. |
| Other physical details | : ill. |
| Dimensions | ; 24 cm. |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Customer service |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Business |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Kenneth H Blanchard |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | HCL Collection |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SNU LIBRARY | SNU LIBRARY | 16/07/2014 | 658.812 BLA | H9131 | 16/07/2014 | 16/07/2014 | HCL Collection | ||||||
| Withdrawn | SNU LIBRARY | SNU LIBRARY | 17/07/2014 | 658.812 BLA | H7425 | 17/07/2014 | 17/07/2014 | HCL Collection | |||||
| SNU LIBRARY | SNU LIBRARY | 09/08/2014 | 658.812 BLA | H8432 | 09/08/2014 | 09/08/2014 | HCL Collection | ||||||
| Withdrawn | SNU LIBRARY | SNU LIBRARY | 19/08/2014 | 658.812 BLA | H5679 | 19/08/2014 | 19/08/2014 | HCL Collection |
