The CRM handbook : a business guide to customer relationship management / Jill Dyché
Material type: TextPublisher number: HCLPublication details: Boston : Addison Wesley , ©2002Description: xxiv, 307 p. : ill. ; 24 cmISBN: 9788177587623Genre/Form: Customer relations -- Management. | Kundenmanagement. | Jill Dyché. | Business ManagementDDC classification: 658.812 DYCItem type | Current library | Call number | Status | Date due | Barcode | Item holds |
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HCL Collection | SNU LIBRARY | 658.812 DYC (Browse shelf(Opens below)) | Available | H5944 |
Total holds: 0
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658.812 BRO Customer relationship management | 658.812 DAV Total customer service | 658.812 DYC The CRM handbook | 658.812 DYC The CRM handbook | 658.812 FER Relationship Management | 658.812 FOS How to be better at- customer care | 658.812 FRA Customer-driven marketing |
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