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Delivering quality service : balancing customer perceptions and expectations / Valarie A Zeithaml; A Parasuraman; Leonard L Berry
Material type:
TextPublisher number: HCLPublication details: New York : Free Press ; London : Collier Macmillan , ©1990Description: xii, 226 p. : ill. ; 25 cmISBN: - 9780029357019
- 658.812 ZEI
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
HCL Collection
|
SNU LIBRARY | 658.812 ZEI (Browse shelf(Opens below)) | Available | H8327 | |
|
HCL Collection
|
SNU LIBRARY | 658.812 ZEI (Browse shelf(Opens below)) | Withdrawn | H6033 |
Total holds: 0
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