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		Raving fans : a revolutionary approach to customer service / Kenneth H Blanchard; Sheldon Bowles by Kenneth H Blanchard, ; Sheldon Bowles. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: London : HarperCollinsBusiness , 1998Availability: Items available for loan: SNU LIBRARY (2) Call number: 658.812 BLA, ... Not available: Withdrawn (2). Place hold Add to cart (remove)
		Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector by Spector, Robert, 1947-. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York Wiley 2001Availability: Not available: Withdrawn (1). Add to cart (remove)
		The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector by Spector, Robert, 1947- McCarthy, Patrick D. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York Wiley 2000Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.871 SPE. Not available: Withdrawn (1). Place hold Add to cart (remove)
		At America's service : how your company can join the customer service revolution / Karl Albrecht by Albrecht, Karl, 1941-. Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York, NY Warner Books 1992Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 ALB. Place hold Add to cart (remove)
		The Customer Service Pocketbook /Newby,Tony by / Newby,Tony. Material type: Text; Format: print ; Literary form: Not fiction Publication details: .-Madras :RESEARCH PRESS PRIVATE LIMITED ,@2004Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 NEW. Place hold Add to cart (remove)
		Quetzal :Customer service beyond the call /Quetzal Supervisor guide by Quetzal Supervisor guide. Material type: Text; Format: print ; Literary form: Not fiction Publication details: .-USA :Quetzal ,@1997Availability: Not available: Withdrawn (2). Add to cart (remove)

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